Please read this carefully. Water Heater Repairer is a free referral service, not a contractor. We connect you with independent local professionals. Any agreement for work is between you and the contractor you choose to hire.
These Terms of Service ("Terms") govern your use of this website and the phone referral service offered by Water Heater Repairer ("we," "us," or "our"). By using this website or calling the number shown on it, you agree to these Terms. If you do not agree, please do not use the website or the service.
1. What Water Heater Repairer Is
Water Heater Repairer is a free referral and call-routing service. When you call, we connect you with an independent, third-party service contractor in or near your area who may be able to help with water damage, flooding, mold, plumbing, or related problems. Water Heater Repairer does not perform any repair, restoration, remediation, or construction work and does not employ the contractors who do.
The service is free to you. We may be compensated by participating contractors or marketing partners for calls routed to them. Each contractor sets its own prices.
2. Independent Contractors
Every contractor you are connected with is an independent business. Contractors are not employees, agents, partners, or representatives of Water Heater Repairer, and we do not control how they schedule, price, perform, or supervise their work. Any statement a contractor makes is that contractor's own statement, not ours.
We cannot promise that a contractor will be available at a particular time, that every caller can be connected, or that a contractor will accept your job.
3. Your Responsibility to Check the Contractor
Before you allow any work, you are responsible for deciding whether a contractor is right for you. We strongly recommend that you:
- Confirm the contractor holds any license required in your state and locality, using the licensing agency's own lookup tool.
- Ask for a current certificate of insurance showing general liability and, where required, workers' compensation coverage.
- Get a written estimate or scope of work before work begins, and keep a copy.
- Confirm who is responsible for any required building permits and inspections.
- Ask for references or check reviews from sources you trust.
- Ask whether the contractor offers a written warranty on its work, and read it.
4. No Warranty of Contractor Work
Water Heater Repairer does not warrant, guarantee, or endorse any work, materials, estimates, prices, or advice provided by any contractor. Any warranty for work comes only from the contractor who performed it. Disputes about workmanship, pricing, scheduling, damage, or payment are between you and the contractor.
5. Pricing and Payment
All pricing is set by the contractor. Water Heater Repairer does not collect payment for any work and will never ask you for payment card or bank account information. Make payment arrangements directly with the contractor and get any agreement in writing.
6. Insurance Claims
Water Heater Repairer is not an insurance company, insurance agent, or public adjuster, and nothing on this website is a statement about whether your loss is covered. Contact your insurance company or agent about coverage. Read any document a contractor asks you to sign, including any assignment of benefits or direction-to-pay form, before signing it.
7. Emergencies and Safety
If anyone is in immediate danger, if you smell gas, see sparking or water near live electrical equipment, or suspect a structural collapse, leave the area and call 911 first. This service is not an emergency responder. Information on this website is general in nature and is not a substitute for an on-site evaluation by a qualified professional.
8. Telephone Communications and TCPA Disclosure
By calling the phone number on this website, you agree that:
- Your call may be routed to an independent contractor, and your phone number and the information you provide may be shared with that contractor so it can respond to your request.
- Calls may be recorded and monitored for quality assurance, training, and fraud prevention, as described in our Privacy Policy.
- Water Heater Repairer or the contractor you are connected with may call or text you back at the number you called from about the specific service request you made, including if your call drops or a contractor needs to confirm details.
We and our partners will not place marketing calls or send marketing texts to you using an automatic telephone dialing system, an artificial or prerecorded voice, or text messaging without your prior express written consent where the Telephone Consumer Protection Act (TCPA) or similar laws require it. Giving that consent is never a condition of using the referral service or of buying any goods or services.
You may revoke consent to calls or texts at any time by any reasonable means, including by replying STOP to a text message or by telling the caller you do not want further calls. Message and data rates may apply to texts. If your number is listed on the National Do Not Call Registry, we will honor that listing except where you have made an inquiry or request or have given consent as permitted by law.
9. Use of This Website
You agree to use this website only for lawful purposes. You may not misuse the service, place false or harassing calls, attempt to interfere with the website's operation, or copy its content for commercial use without permission. Content on this website is provided for general information only.
10. Disclaimer of Warranties
The website and referral service are provided "as is" and "as available." To the fullest extent permitted by law, Water Heater Repairer disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted or error-free, or that any contractor will meet your expectations.
11. Limitation of Liability
To the fullest extent permitted by law, Water Heater Repairer and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any damages arising from the acts, omissions, work, products, or advice of any contractor, whether or not you were connected to that contractor through our service. Where liability cannot be excluded, our total liability to you for any claim relating to the website or the referral service is limited to one hundred U.S. dollars. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
12. Indemnification
You agree to defend, indemnify, and hold harmless Water Heater Repairer and its owners, employees, and agents from claims, losses, and expenses, including reasonable attorneys' fees, arising from your misuse of the website or service, your violation of these Terms, or your dealings with any contractor.
13. Governing Law and Disputes
These Terms are governed by the laws of the jurisdiction in which Water Heater Repairer is organized, without regard to conflict-of-law rules, except where the consumer protection laws of your home state require otherwise. Before filing any claim, you agree to first contact us at +1-877-637-9008 and try to resolve the issue informally. Either party may bring a qualifying claim in small claims court.
14. Changes, Severability, and Entire Agreement
We may update these Terms from time to time by posting a new version with a new "Last updated" date. Continued use of the website or service after a change means you accept the updated Terms. If any part of these Terms is found unenforceable, the rest remains in effect. These Terms and our Privacy Policy are the entire agreement between you and Water Heater Repairer about the website and the referral service.
15. Contact Us
Questions about these Terms? Call +1-877-637-9008.
